faq

1. How can I determine my ring size? Finding your ring size is simple! We offer a complimentary ring sizing guide that you can download from our website. Alternatively, you can visit any of our stores for a professional sizing consultation. If you're still unsure, feel free to contact our customer support team for assistance.

2. Do you offer customization or personalization services? Yes, we do! We understand that each piece of jewellery holds a special meaning, so we offer customization and personalization services to make your piece truly unique. Whether it's engraving, gemstone selection, or designing a custom piece from scratch, our team is here to bring your vision to life.

3. What materials are used in your jewellery? We take pride in using only the finest materials for our jewellery. Our pieces are crafted from high-quality metals such as sterling silver, 14k and 18k gold, and platinum. We also use ethically sourced gemstones to ensure the highest standards of quality and sustainability.

4. How do I care for my jewellery? Proper care and maintenance are essential to preserving the beauty of your jewellery. We recommend storing your pieces in a clean, dry place away from direct sunlight and moisture. To clean your jewellery, simply use a soft cloth and mild soap or jewellery cleaner. Avoid exposing your jewellery to harsh chemicals or abrasive materials, as this can cause damage.

5. Do you offer repair services? Yes, we do! Our skilled craftsmen are experienced in repairing all types of jewellery. Whether it's a broken clasp, loose stone, or general wear and tear, we'll work to restore your piece to its original beauty. Contact our customer support team for more information on our repair services.

6. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you're not happy with your jewellery, you may return it within 30 days for a full refund or exchange. Please note that personalized or custom-made pieces may be subject to a restocking fee. For more details, please refer to our Returns & Exchanges policy.

7. How can I track my order? Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery online. If you have any questions or concerns about your order, don't hesitate to reach out to our customer support team for assistance.

8. Do you offer gift wrapping services? Yes, we do! We offer complimentary gift wrapping for all online orders. Simply select the gift wrapping option at checkout, and your jewellery will be beautifully packaged and ready to gift.

If you have any other questions or inquiries that aren't addressed here, please don't hesitate to contact us. Our friendly and knowledgeable customer support team is here to assist you every step of the way. Thank you for choosing Kadee Jewellery!